Welcome to Help Portal (“we,” “our,” or “us”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website and services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: such as your name, email address, phone number, or other details you provide while contacting us or using our support services.
- Technical Data: including IP address, browser type, operating system, and usage data collected through cookies or analytics tools.
- Service Information: details about the apps or platforms you seek help with (e.g., Roku TV, Netflix, Binance, Airbnb, etc.).
2. How We Use Your Information
We use your information to:
- Provide and improve our support services
- Respond to inquiries or troubleshooting requests
- Process refund or account assistance
- Enhance user experience and site functionality
- Comply with legal obligations
3. Sharing of Information
We do not sell or rent your personal data. We may share information only with trusted service providers or partners who assist in operating our website, as long as they agree to keep it confidential.
4. Data Security
We use industry-standard encryption and security practices to protect your data. However, please note that no online transmission is 100% secure.
5. Cookies
Our website uses cookies to analyze traffic and enhance usability. You may disable cookies in your browser settings at any time.
6. Your Rights
You can request access, correction, or deletion of your data by contacting us through our Contact Us page.
7. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
? support@helpportal.com
? Help Portal, 1350 6th Ave, New York, NY 10019, US